Help Centre
exbat Frequently Asked Questions
Answers to the most common questions Bangladesh players ask about exbat — from opening your account and depositing via bKash or Nagad, to understanding bonus wagering, cricket betting markets, and staying in control with responsible gaming tools.
Whether you are a first-time player in Dhaka working through your first deposit or an experienced punter in Chittagong managing your BPL bets, this page covers every corner of the exbat experience. We have grouped questions into five categories so you can jump straight to what matters. If you still cannot find your answer, our live chat support team is available around the clock, every day of the year.
Instant Deposits
Top up your exbat account in under 60 seconds via bKash, Nagad, or Rocket — no waiting, no delays.
SSL Security
All data and transactions are protected by 256-bit SSL encryption, keeping your account and money safe.
Cricket Betting
Bet on BPL, IPL, T20 World Cup, and Bangladesh Tigers with live in-play markets open from the first ball.
24/7 Support
Our live chat team replies in under two minutes, day or night, so you are never left waiting for help.
Mobile-First Platform
exbat runs directly in your phone browser — no app download needed on Android or iOS.
Generous Bonuses
Welcome bonus on your first deposit, weekly reload offers, and seasonal promotions for Eid, BPL, and more.
Account & Registration
How do I register an account on exbat in Bangladesh?
Registering on exbat takes under two minutes. Go to exbat.pro, tap the registration button, enter your mobile number, create a secure password, and confirm you are 21 or older by providing your date of birth. You will receive a one-time SMS code to verify your number. Enter the code and your account is active immediately — you can fund it and start playing right away.
What documents are required to verify my exbat account?
exbat requires a valid government-issued photo ID for KYC before your first withdrawal is processed. Accepted documents include your Bangladesh National Identity Card (NID), a valid passport, or a birth certificate paired with a secondary ID. Upload clear front-and-back photos through the verification section of your account dashboard. Most accounts are verified within 24 hours of submission.
I forgot my exbat password. How do I reset it?
To reset your exbat password, tap the Forgot Password link on the login screen and enter the mobile number linked to your account. You will receive an SMS reset code within seconds. Enter the code and choose a new password of at least eight characters mixing letters and numbers. If the SMS does not arrive within three minutes, contact our live chat team with your registered number and they will assist you immediately.
Can I have more than one exbat account?
No — exbat enforces a strict one-account-per-person policy. Opening duplicate accounts violates our Terms and Conditions and results in all duplicate accounts being permanently closed, balances forfeited, and the player banned from the platform. If you think a duplicate was created accidentally, contact our support team straight away so it can be resolved before our automated security systems flag it.
How do I close my exbat account permanently?
To permanently close your exbat account, contact support via live chat or email at [email protected] and request closure. Any remaining balance will be paid out to your verified withdrawal method — bKash, Nagad, Rocket, or bank transfer — within three business days. Once closed, the account cannot be reopened. If gambling is becoming a concern, consider self-exclusion instead, which keeps the option open to return after a set cooling-off period.
Deposits & Withdrawals
How long does a bKash deposit take to appear on exbat?
bKash deposits on exbat are credited almost instantly — typically within 30 to 60 seconds of completing the payment. During peak evening hours in Bangladesh Standard Time, mobile network load can occasionally push this to three minutes. If your deposit has not appeared after five minutes, take a screenshot of the bKash transaction confirmation and share it with our live chat team along with the transaction ID for immediate resolution.
What is the minimum deposit on exbat?
The minimum deposit on exbat is ৳200 for bKash, Nagad, and Rocket. For local bank transfers via Dutch-Bangla Bank, BRAC Bank, IBBL, or Sonali Bank the minimum is ৳500. There is no upper cap on deposits, though unusually large single transactions may trigger a brief routine security review before being credited to your account balance.
How long do exbat withdrawals take to reach my Nagad or bKash wallet?
Withdrawals to bKash and Nagad on exbat are processed within 15 minutes to two hours under normal conditions. The processing window runs 24 hours a day, seven days a week including public holidays. Bank transfer withdrawals to Dutch-Bangla, BRAC, IBBL, and Sonali Bank take one to three business days. Make sure your KYC verification is fully approved before submitting your first withdrawal to avoid any delay.
What is the minimum withdrawal amount on exbat?
The minimum withdrawal amount on exbat is ৳500 across all payment methods including bKash, Nagad, Rocket, and bank transfer. exbat does not charge any withdrawal fee on its end. However, your mobile money provider may apply their standard cash-out charges, so check your bKash, Nagad, or Rocket fee schedule to understand the exact net amount you will receive.
Why has my exbat withdrawal been delayed or rejected?
The most common causes of a delayed or rejected exbat withdrawal are: KYC not yet fully verified, an active bonus with an outstanding wagering requirement that must be completed first, a name mismatch between your exbat account and your bKash or Nagad wallet, or a large transaction flagged for a routine security review. Contact our live chat support with your transaction reference number and we will identify the exact cause within minutes.
Games & Gameplay
Can I bet on BPL and IPL matches on exbat?
Yes — exbat offers full betting coverage for BPL, IPL, T20 World Cup, ODI and Test series featuring the Bangladesh Tigers, and all major international cricket tournaments. Available markets include match winner, top batsman, total runs, fall of next wicket, and live in-play betting. Markets open 24 to 48 hours before each match and in-play betting goes live from the first ball bowled.
Are exbat games fair? How do I know results are not fixed?
All casino games on exbat use certified RNG technology supplied by globally audited providers including Pragmatic Play, Evolution Gaming, Spribe, and Ezugi. RNG certification means every outcome is independently random and cannot be predicted or manipulated. The RTP percentage for each slot title is displayed in the game's information panel, so you can see the theoretical return before you place a single bet.
Can I play exbat on my Android or iPhone without downloading an app?
Yes — exbat is a fully mobile-optimised platform that runs in your phone browser with no app download required. Open exbat.pro in Chrome on Android or Safari on iPhone and the site loads in a responsive full-screen layout. Every feature — deposits, withdrawals, live betting, slots, live casino, and support — works identically on mobile as on a desktop browser.
What types of casino games does exbat offer?
exbat offers hundreds of casino games across multiple categories: slots from Pragmatic Play, NetEnt, and Microgaming; live dealer tables including baccarat, roulette, blackjack, Andar Bahar, and Dragon Tiger via Evolution Gaming and Ezugi; crash games including Aviator by Spribe; fish shooting games; and virtual sports. New titles are added weekly so there is always something fresh to try.
Bonuses & Promotions
What is the exbat welcome bonus and how do I claim it?
The exbat welcome bonus is credited automatically to your bonus wallet when you make your first qualifying deposit after completing registration. No promo code is required unless a specific campaign states otherwise. The bonus percentage and maximum amount are shown on the current promotions page and may vary with seasonal campaigns tied to events like BPL or Eid.
What is the wagering requirement on exbat bonuses?
The wagering requirement — also called the rollover — on exbat bonuses specifies how many times you must play through the bonus amount before it converts into real withdrawable cash. The exact rollover multiplier is stated in the terms of each individual promotion. As a general guide, slots contribute 100% toward the wagering requirement while live casino games and sports bets may contribute a lower percentage as detailed per promotion.
Do exbat bonuses expire if I do not use them in time?
Yes — all exbat bonuses carry an expiry period within which the wagering requirement must be fully completed. The standard expiry window for most welcome and reload bonuses is 7 to 30 days from the date the bonus is credited, as stated in each promotion's terms. If the rollover is not met within the expiry window, the remaining bonus balance and any associated winnings are automatically forfeited. Monitor your progress and time remaining in the bonus wallet section of your dashboard.
Can I withdraw my exbat bonus funds directly without meeting the rollover?
No — bonus funds cannot be withdrawn directly on exbat. They must complete the full wagering requirement before being released as real cash. However, your real-money balance — the funds you deposited yourself, separate from any active bonus — can be withdrawn at any time without restriction, subject to the standard ৳500 minimum and completed KYC verification. If you prefer to forfeit a bonus and withdraw your deposit, contact our support team and they can remove the bonus from your account.
Safety & Responsible Gaming
Is exbat a safe and trustworthy platform for players in Bangladesh?
exbat is a safe and reliable platform protected by 256-bit SSL encryption across all transactions and account data. Player funds are held in segregated accounts separate from operational funds, providing an additional layer of financial protection. All game outcomes use RNG technology from certified international providers. Our support team is available 24/7 to handle any security concern, account query, or payment issue without delay.
What is the minimum age to play on exbat?
The minimum age to register and play on exbat is 21 years old — this is a strict, no-exception platform requirement. All players must verify their age through our KYC process before their first withdrawal is processed. Accounts found to belong to players under 21 are closed immediately, all funds frozen, and any winnings forfeited. exbat does not direct marketing at individuals under 21 and actively works to prevent underage access.
How do I self-exclude from exbat if I feel gambling is becoming a problem?
To self-exclude from exbat, contact our support team via live chat or at [email protected] and request self-exclusion. You can choose a temporary block of 1 week, 1 month, 6 months, or 1 year, or request permanent exclusion. Self-exclusion takes effect immediately — your account is locked, all marketing stops, and your balance is held securely. If gambling is causing financial or personal harm, speaking to a counsellor can also help alongside any self-exclusion step you take.
How do I set deposit limits to control my spending on exbat?
You can set daily, weekly, or monthly deposit limits on exbat from the Responsible Gaming section of your account dashboard, or by requesting a limit through live chat support. Deposit limit reductions take effect immediately. Any increase to an existing limit requires a mandatory 7-day cooling-off period before it becomes active — this delay is intentional and designed to protect you from impulsive decisions. There is no fee or penalty for setting or adjusting your deposit limits at any time.
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